SHIPPING & RETURNS

SHIPPING

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

 

How is COVID-19 impacting order times?

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Unfortunately this is making it difficult to predict the shipping times.
 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
 

ORDERS

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please feel free to email us at hello@thecheekylife.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@thecheekylife.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

RETURNS

What’s your return policy?

Since every item is custom printed, we currently don’t offer returns or exchanges. However if there’s something wrong with your order, please let us know by contacting us at hello@thecheekylife.com.

 

Do you offer refunds?

If you have received a damaged item or the wrong product, please contact us at hello@thecheekylife.com with photos of wrong/damaged items and we’ll sort that out for you immediately.